Confidentiality...

Your counsellor will treat your communications with absolute confidentiality within the bounds of the law. Legal exceptions to confidentiality may include disclosure if your counsellor believes that you pose a threat to your own or another's life, or if child abuse is suspected.

Your counsellor will discuss your counselling with his or her counselling supervisor within a confidential relationship. This is a requirement of the practice of counselling and is for your protection.

Your e-mail will be delivered via our privately owned and secured mail server and stored only on your counsellor's computer. All of our counsellors are trained to ensure the security of their IT equipment.

In our experience the biggest risk to confidentiality is the equipment that you use to send your e-mails, and while this is obviously out of our control we can advise on security.

It is obviously sensible that both your profile on the computer that you use and your e-mail are password protected, if there is any possibility of anyone else using or gaining access to your equipment.